[...] Critics are the ones telling you they still love you and care”. If the person didn’t care at all, one wouldn’t even have provided the feedback, would one?
- Pause first; Don’t react.
- Understand what the person’s concerns are
- Assess if the feedback is true.
- Reply to the person in kindness
- Recognize receiving negative feedback is a positive thing
- Learn from the feedback
More: See also Devaltalati’s post.
See also: To Deal With Negative People by Celestine
It is always also important to be able to give constructive negative feedback yourself as outlined by Lyndsay and John.
[...] Giving negative feedback is never easy, but if done properly it isn’t unpleasant.
- Identify the Type of Feedback
- Straight Problems
- Constructive Criticism
- Merited Attack
- Trolling/Spam
- Decide How to React
The AirForce way:
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